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Jill,

I can feel your frustration through your post and can't hope to understand the anguish/negative impact all these posts have had on you and your colleagues/family. However, in my humble opinion, you should really delete/edit your post, your colleagues and legal representative were right to tell you not to respond to forum comments, it does indeed perpetuate negativity. This follow up post explaining your position does not help, it only helps to feed the negativity surrounding this thread. Reading the post makes me feel that you lack maturity in handling criticism and shows me your inexperience in managing your online presence/reputation (particularly ASF, which is not very forgiving when it comes to promoting products/business).

As a business owner, you also need to mentally prepare yourself and accept that you will be criticised - especially in an online forum/social media where anonymity is widespread. All companies get criticised, Apple, Google, Coles, CBA etc. It's how you respond to such criticism that will define you (by not feeding it further and justifying your position).

The damage has already been done - in the past by the past employees that started posting in this thread (if they were actually employees). Your energy would be best spent focusing on building your business, making it better etc. This will improve your credibility and the credibility of your business - the results will then speak for itself, especially  if your clients can achieve the returns you claim they can achieve.

Just my 2c.